There’s one universal question we all ask the moment we meet someone for the first time. Consciously or subconsciously we ask it and draw fast, fixed conclusions. This question and our answer are particularly important if it is a potential/new teacher, leader, partner, friend, etc.
Do you know what that question is? Drum roll please….
CAN I TRUST YOU?
YES = safety, friendly, kind, and accepting.
NO = danger, aloof, uncaring, and ostracizing.
Do you have any idea how fast each party asks and answers this question?
A. Within 3 minutes, B. 60 seconds, C. 30 seconds, D. 3 seconds
New drum roll…
Answer: E. None of the above. Evidence shows that we ask and answer within a blink of an eye. Yep, a blink of an eye (50 milliseconds). Think of your last interview, blind date, sales call, or office party. How did you do?
Based on our evolutionary DNA, a lighting fast and true skill to judge trustworthiness in others has evolved to ensure survival.
While your mother has taught you not to judge others, your Neanderthal grandpappy passed down lighting fast judgment skills embedded in your genes vital to survival.
First impressions can at times be unreliable, but once there, they are hard to replace.
How can you exhibit trustworthiness in 50 milliseconds?
Part II of III next week!
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Don’t Just Manage Lead!
In Don’t Just Manage—Lead! you’ll learn what it takes to become an effective leader, someone who will help guide and motivate others to achieve success. Art F. Coombs, the Utah based author and CEO, provides the most comprehensive and authoritative account of a true leader’s life and career. Loaded with heartfelt, real life experiences of what it takes to lead thousands of employees, Coombs presents his journey from business student to corporate CEO. With these real-world examples, he shows how true leaders can influence behavior, shape goals, and encourage the very best from others.Buy Now
Today, the world needs human connection more than ever. It needs people who strive for deeper relationships, not just surface recognition, who come at life with the enthusiasm, energy, and excitement that bind people together. These people have a powerful impact on all around them. Leadership guru Art Coombs combines fresh perspectives, profound experience, engaging information, and unforgettable stories into a simple formula that will result in rich connections as you live, laugh, learn, love, and lead those who mean the most to you. Begin today to live the authentic, abundant life you were meant to as you build and shape the connections that change everything.Buy Now
Art has also served as executive vice president of business development and strategic initiatives for First-Source; CEO and founder of Echopass Corporation (the world’s premier contact center hosting environment, which was acquired by Genesys for about $110 million); CEO of Sento Corporation; and managing director and VP of European business development for Sykes Enterprises.
Art is a widely-published author of methodologies for BPO/contact centers, outsourcing, customer service, and technical support, and has served in leadership positions at Hewlett-Packard, VLSI Research, and RasterOps.